How we handle your personal information
Last Updated: January 1, 2025
Effective Date: January 1, 2025
We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support.
This may include your name, email address, postal address, phone number, and payment information when you make a purchase or inquiry about our ese pet accessories.
For customization services, we may collect information about your pet's size, breed, and specific needs to ensure proper fit and functionality of our products.
We automatically collect certain information about your device and usage of our website, including IP address, browser type, operating system, and pages visited.
We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you.
To fulfill orders, provide customer support, and deliver our curated Japanese pet accessories to your specified address.
To send you updates about your orders, respond to your inquiries, and provide information about new products and services that may interest you.
To create custom-sized products and personalized recommendations based on your pet's specific needs and preferences.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving you.
We may disclose your information when required by law or to protect our rights, property, or safety, or that of others.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
All sensitive information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider's database.
We maintain strict access controls and regularly review our security practices to ensure your information remains protected.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
If you are a resident of the European Union, you have certain rights regarding your personal data under the General Data Protection Regulation.
You have the right to request copies of your personal data and information about how we process it.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You have the right to request deletion of your personal data under certain circumstances.
You have the right to request transfer of your personal data to another organization or directly to you.
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. Please see our Cookie Policy for detailed information.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under this age.
Your information may be transferred to and processed in countries other than your country of residence, including Japan for our artisan partnerships.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.
If you have any questions about this Privacy Policy, please contact us at: